30-day money-back guarantee
✓ 30-day money-back guarantee, no questions asked.
IndoLingua offers a full 30-day money-back guarantee on all paid subscriptions (Pro and Premium). If you are not satisfied for any reason, you may request a full refund within 30 days of your initial purchase or renewal.
To request a refund, please send an email to indolingua.fr@gmail.com with the subject "Refund Request" and include your account email address. We will process your request within 2 business days.
Refunds are processed by Paddle (our payment processor acting as Merchant of Record) and may take 5–10 business days to appear on your bank statement, depending on your payment method and financial institution.
Subscriptions renew automatically at the end of each billing period. If you did not intend to renew, please contact us within 30 days of the renewal date and we will issue a full refund.
Annual subscriptions may be refunded in full within 30 days of purchase or renewal. After 30 days, no refund is granted for the remaining months.
Refunds are not available for accounts that have been terminated due to a violation of our Terms of Service.
Digital books (downloadable PDFs) purchased on the IndoLingua shop are non-refundable. Under EU consumer rights law (Directive 2011/83/EU, art. 16(m) — French Code de la consommation L221-28-13), the 14-day right of withdrawal does not apply to downloaded digital content. By clicking "Buy", you expressly consent to the immediate execution of the order and waive your right of withdrawal. This exclusion only concerns digital books; Pro/Premium subscriptions remain covered by the 30-day guarantee described above.
For any refund request or question about this policy:
indolingua.fr@gmail.com
Payment processing by Paddle (Merchant of Record) · Terms of Service